Logical thinking and Lego day 13

  I've spent most of my day looking at something that simply required being looked at logically. I had a bug given to me that was raised last week claiming that an upgrade change some configuration (it didn't, a previous upgrade they had done had already done it) broke something. 3 different people that looked at this bug before me assumed that what was reported was the cause of the bug, knew that the configuration change was deliberate and declared the bug to not be an issue and unreproducible.

  How bad is that kind of thinking. They didn't even think to see if the claim made in the bug was true. It wasn't, the claim made of the cause of the bug is nothing to do with why it broke. There is no logical reason why the claim made (which was a false one) could be the cause of the bug so they should be looking for the actual cause instead of using the false claim made to fob off working on the bug. In the end I've had to ask the reported of the bug for information they should have supplied initially rather than them trying to give engineering what they assumed was needed with their limited knowledge of how our product works.

  As I said, simple logical thinking. Not thinking you know everything already. Until you know WHY something isn't working you don't know everything and even then you may not know how to make it work.


  Anyway, lets move beyond my mostly wasted day and on to another Lego figurine. This time it is an evil astromech droid R2-Q5 (yeah I had to look that one up) who is clearly evil since it is black (other than stormtroopers star wars is pretty literal with its good/bad colour scheme).